bajai live's Privacy Policy

This privacy policy applies to the handling of personal information of bajai live platform users. When you use our website, create an account, make a deposit, or use any of our services — you are considered to have accepted the terms of this policy.

Our Terms and Conditions and this privacy policy should be read together, as both documents together form the legal basis of the relationship between you and us. bajai live will not use your information for any purpose beyond what is described in this policy.

Various types of information are collected when you register an account and use services on bajai live. This information falls into two categories:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile wallet number (for transactions)
• Username and password set during account creation

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of site access, page visit data, and session duration
• Betting history, transaction records, and gameplay data
• Data collected from cookies and similar tracking technologies

bajai live collects your information in the following ways:

3.1 Registration and Identity Verification

The information you provide when filling out the account registration form is stored directly on our servers in encrypted form. You may be required to submit a photo of your national ID or other documents for identity verification.

3.2 Transaction Processing

When you make deposits and withdrawals via bKash, Nagad, Rocket, or Upay, the necessary information is exchanged through the relevant mobile banking provider. This information is retained as a transaction record.

3.3 Support and Communication

When you contact the support team via live chat or email, a record of that conversation is kept. This is used to improve service quality and to resolve future complaints.

3.4 Technical Data Collection

When you access the site, certain technical data is automatically saved in log files. This includes IP address, browser information, and session data. This helps ensure security and resolve technical issues.

bajai live uses your information only for specific and lawful purposes. These purposes are described in detail below:

4.1 Account Management

Your identifying information is needed to create, verify, and manage your account. This ensures that each account belongs to a real person and helps prevent the creation of multiple accounts.

4.2 Processing Transactions

Financial information is needed to properly handle deposit and withdrawal processes. This information is also used to verify whether the minimum deposit of ৳200 and the minimum withdrawal of ৳800 requirements are being met.

4.3 Security and Fraud Prevention

Your information is analysed to prevent unauthorised access, fraudulent activity, and money laundering. If our system detects any unusual transaction or suspicious activity, steps are taken to protect the account.

4.4 Service Improvement and Personalisation

By analysing your gameplay patterns and preferences, we can offer more relevant game recommendations and promotional offers. This makes your overall experience more relevant.

4.5 Meeting Legal Obligations

Retaining and providing certain information to comply with applicable laws and regulations is our legal obligation. We are required to supply necessary information upon a valid request from a government or regulatory authority.

bajai live uses industry-standard technology to protect your information. The key components of our security measures are as follows:

5.1 Encryption Technology

Our platform uses SSL encryption, which keeps all information exchanged between your browser and our servers secure. Passwords and financial data are stored using strong encryption algorithms.

5.2 Server Security

Our data servers are kept in a secure environment and regular security audits are conducted. Firewalls and intrusion detection systems are active to prevent unauthorised access.

5.3 Staff Training and Access Control

Only authorised staff can access user information where necessary. All staff are trained in data protection and are bound by confidentiality agreements.

5.4 Data Retention Period

Information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period to meet legal obligations or resolve disputes. When no longer needed, it is deleted securely.

bajai live does not sell your personal information. However, information may be shared with third parties in certain specific circumstances:

6.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, and Upay mobile banking providers to complete transactions. These providers handle information according to their own privacy policies.

6.2 Game Providers

Our game partners including Evolution, Pragmatic Play Live, JILI, and PG Soft may receive certain technical information necessary for games to run properly. This information is limited and is not used beyond the purpose of the gaming service.

6.3 Legal Requirements

We may provide relevant information in response to a court order, government investigation, or valid request from a law enforcement agency. In such cases, legal obligations take priority.

6.4 Business Changes

In the event of a change of business ownership, merger, or acquisition, user information may be transferred to the new owner. You will be notified in advance of any such change.

Our website uses cookies to function properly and to improve your experience.

7.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login status, manage sessions, and verify security. Disabling these cookies will prevent the site from working properly.

7.2 Performance Cookies

By analysing how many users visit each section of the site and how long they spend on each page, we improve the site's services. Data collected from these cookies is analysed in aggregate — no individual is identified separately.

7.3 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Keep in mind, however, that disabling cookies entirely may mean some site features are unavailable. The method for changing cookie settings varies by browser.

As a bajai live user, you have certain fundamental rights over your own information. We respect these rights and try to fulfil them within a reasonable time.

8.1 Right to Access Your Information

You may ask what information we hold about you. You can request this information by contacting the support team.

8.2 Right to Correct Your Information

If there is any incorrect information in your profile, you can request that it be corrected. Correcting information related to identity verification may require additional documents.

8.3 Right to Request Deletion

In certain circumstances you can request that your information be deleted. However, where there are legal obligations or an active dispute resolution in progress, immediate deletion may not be possible.

8.4 Objection to Processing

You can object to your information being used for direct marketing purposes. In such cases we will action your request as quickly as possible.

Our Responsible Gaming section also contains important information about controlling your account usage, such as the self-exclusion feature.

bajai live strictly follows a 21+ age policy. All our casino and betting services are for those aged 21 and above only. Information is never knowingly collected from any minor.

Age is verified at registration and ID may be requested if needed. If evidence is found that a minor holds an account, it will be closed immediately and the collected information will be deleted.

bajai live may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, you will be notified separately via your registered mobile number or email.

Continuing to use the site after a policy change means you are considered to have accepted the terms of the new policy. We therefore recommend visiting this page regularly.

You can find out more about bajai live's operations and values on our About Us page.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact bajai live's support team:

• Live Chat: Chat directly 24/7 from any page on the site
• Email: [email protected]

Our support team provides assistance in both Bengali and English. Email responses are generally sent within 24 hours on working days.

For answers to general questions about data protection or privacy, you can visit our FAQ section — many common questions are answered there.